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THANK YOU FOR YOUR INTEREST IN PRISCILLA OF BOSTON!
We strive to make sure your experience with us is convenient, timely and enjoyable. We appreciate all you must accomplish before your wedding day and will make every effort to help you with the details of your Priscilla of Boston experience. Every measure will be taken to ensure your comfort and to provide a high level of service in our salons.
So you know what to expect during the upcoming months, we've gathered answers to the most frequently asked questions by our brides. If you have any additional concerns, please contact your local Priscilla of Boston salon for personalized assistance.
Frequently Asked Questions*
*FAQ's only pertain to Priscilla of Boston retail salons and do not apply to our network of wholesale retailers
Question: When should I begin shopping for my bridal gown?
Answer: It is best to start looking for gowns at least 9 to 12 months prior to your wedding date. The majority of our brides begin shopping 1 year ahead. That allows you enough time to narrow down your selection and order the gown of your dreams. Don't let the time bracket worry you because even if you do not have that much time there are a few different ways that Priscilla of Boston can accommodate you. We have sample gowns off the rack and there are some opportunities to fill rush orders for you. It can take anywhere from 6 to 9 months to produce a special order wedding gown. Yet, Priscilla of Boston can accommodate you with a sample gown. Occasionally we will fill rush orders, but an extra fee will be charged for this service if it is available on the particular style.
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Question: How do I schedule an appointment at a Priscilla of Boston Salon?
Answer: Call 800-970-9205 or click here to schedule your appointment.
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Question: Do I need an appointment to view bridal gowns at a Priscilla of Boston Salon?
Answer: You do not need an appointment to come in and view gowns, but we strongly recommend that you do call ahead for an appointment so you can receive personalized one-on-one attention from our knowledgeable bridal consultants and experience a true luxury shopping environment. Click here or call 800-970-9205 to schedule your appointment.
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Question: How long does an appointment last?
Answer: A typical bridal appointment lasts one hour.
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Question: There are so many dresses to choose from, where do I begin and what should I bring to my first bridal appointment?
Answer: You should browse through bridal magazines, the internet or in the gown galleries of our website for silhouettes and styles that you like. Feel free to bring any pictures along with you to help guide your consultant. Once you come in for your bridal appointment, you can leave it up to our professionally trained bridal experts to help find the gown of your dreams.
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Question: Am I allowed to take pictures of gowns while I try them on at the store?
Answer: Yes, you can take as many pictures as you like!
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Question: What are your price ranges?
Answer: Our bridal gowns range from $1,200 to upwards of $5,000
Our Bridesmaids gowns begin at $160 and up
Our Headpieces begin at $200 and up
Our Shoes range from $60 to $350
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Question: What is a trunk show?
Answer: A trunk show provides a unique opportunity to view the newest styles in our collection, including gowns that are not typically available in the salon. Finding your dream dress will be an even more special occasion with the added excitement of trying on the latest styles just off the runway. We bring gowns to each store for a limited engagement during the trunk show, so make your appointment early to ensure you don't miss these styles. Click here to view our trunk show calendar.
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Question: Can I meet my favorite designer at Priscilla of Boston?
Answer: You may be able to meet your favorite designer at a Trunk Show. From time to time the designer attends a trunk show at the store and works one-on-one with the brides. Click here for our trunk show calendar to find out about upcoming designer appearances.
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Question: What if I see a dress on the website but it is not in the salon?
Answer: We have the ability to borrow gowns from our sister Priscilla of Boston salons, therefore you will always have the opportunity to view and try-on the dress you select from the website.
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Question: Do I have to pay for my gown in full at the time of purchase?
Answer: Priscilla of Boston requires a 50% deposit to process a special order gown. The remaining balance is due 30 days after the dress arrives in the salon or at the time of your first fitting, whichever comes first. Please note that we do NOT accept personal checks for the final payment. If we're shipping your gown, the balance must be paid in full before we ship the dress. The purchase of a sample gown from Priscilla of Boston MUST be paid in full at time of purchase. Sample gowns are final sale and must be taken home the same day and brought back for alterations. We also offer unique financing options on the Priscilla of Boston Credit Card.
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Question: After my order is placed, how long will it be before I get my gown?
Answer: You should order your gown at least 6 to 8 months prior to your wedding date to ensure its timely arrival. Specific delivery dates will be provided by your consultant at the time of purchase. Your gown will be sent directly from the factory to our store, so your consultant can inspect it to make sure it is perfect before we contact you to schedule shipping or your first fitting appointment. In special cases (such as rush orders), dresses may arrive 1 to 3 weeks before the wedding date as per your signed contract.
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Question: What happens if I order a muslin with my gown?
Answer: Once the muslin is received by the salon we will contact you to make an appointment to be fitted. We will make every accommodation to get you in as soon as possible so production on your dress can begin. Please note: production on your actual dress will NOT begin until you are fitted for your muslin.
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Question: Can I complete my entire wedding look (gown, headpiece, veil, shoes, and accessories) in one appointment?
Answer: Yes, your bridal consultant will be happy to help you find everything you need from head to toe, so you can put together your entire bridal look in one convenient visit to our store.
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Question: Can I get a fabric swatch of my gown after I order it?
Answer: A swatch can be provided to you after you place your order and typically takes about 1-2 months to arrive. It is best to get it from your actual dress because the dye lots vary and we want the swatch to match perfectly. Any irregularities and variations in the texture and color of silk fabric are characteristic of the fabric adding to its natural beauty and is in no way considered as defective. Please note that some swatches are not available due to widths of fabrics and/or bead work.
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Question: Do you sell shoes and jewelry?
Answer: Yes, Priscilla of Boston has a comprehensive assortment of shoes and accessories, including jewelry designed specifically to complement our gowns.
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Question: When should I order my headpiece and veil?
Answer: Headpieces and special order veils should be selected at least 3 to 4 months before your wedding date, so that you can view your complete look at the time of your first fitting. However, we strongly encourage ordering the veil at time of gown purchase.
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Question: When should I schedule my First Bridal Fitting?
Answer: We will call you as soon as we receive your gown from the factory. At that time you can schedule a fitting appointment with us. Generally, fittings are done one to two months prior to your wedding. You usually need 2 or 3 fittings, to perfect the gown, after which it will be pressed and packed and ready for you to take home.
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Question: What should I bring to my bridal fitting?
Answer: At your fitting, you'll need to have the undergarments and shoes you will be wearing on your wedding day, so we can precisely fit the bodice of your gown and make any alterations to the hemline. Priscilla of Boston has a superb selection of shoes, undergarments and accessories for you to choose from before your first fitting appointment.
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Question: Does Priscilla of Boston provide alterations services?
Answer: Yes, every Priscilla of Boston salon has an in-house alterations staff that consists of expert seamstresses trained in fitting each of our designer brands.
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Question: When should I make my alterations fitting appointment?
Answer: Once we receive your gown we will call you to schedule your first fitting appointment. During your first fitting you will work with one of our expert seamstresses to discuss all necessary alterations and your choice of a bustle.
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Question: How does Priscilla of Boston charge for alterations?
Answer: At Priscilla of Boston, alterations are only charged for the specific alterations needed for your gown. We do not have a flat alterations fee.
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Question: Does Priscilla of Boston offer preservation of my gown?
Answer: Yes, we will contact you after your wedding to remind you that we will clean and preserve your gown for you and future generations.
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Question: When should I begin shopping for my bridesmaid dresses?
Answer: We encourage all of our brides to start shopping for bridesmaids' dresses immediately after choosing their bridal gown. The coordination of your bridal party takes a significant amount of time. Give yourself ample time, which will make this a much more enjoyable experience. You should give yourself a minimum of 20 weeks from the time you order the dresses. We have numerous Priscilla of Boston retail salons conveniently located throughout the U.S., making it easy for you to coordinate with members of your bridal party that may not live in your city.
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Question: Do I have to order all bridesmaid dresses together/at the same time?
Answer: Yes. Bridesmaid dresses are cut-to-order, therefore orders must be placed together to ensure dye lot consistency. Dye lots can and do vary. Any irregularities or variations in shade and weave are characteristic of the natural silk fabric and give the fabric its beauty and texture. Please note that we cannot submit your Bridesmaid order until we receive all of the party member measurements and down payments.
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Question: Can my mother or mother-in-law find a dress at Priscilla of Boston?
Answer: We offer a large selection of special order evening wear perfect for mothers and special guests. To view this collection, please make a separate appointment.
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